Fast and friendly care the perfect remedy for patients at the new Main Street West Urgent Care Centre

After having a tooth extracted, Patricia Goodspeed was in such excruciating pain that she knew she needed medical attention. It was a Saturday evening, her doctor’s office was closed, and she didn’t relish the idea of waiting hours in an emergency department. Instead, the west Hamilton resident decided to visit the new Main Street West Urgent Care Centre.

“My visit to the new Urgent Care Centre was the shortest wait and most effective treatment I have ever received and I was very impressed with the caring staff,” said Patricia. “It’s very practical for our part of the city and I’m so pleased that it’s here.”

The Urgent Care Centre (UCC) provides another level of care to the community, serving as an alternative between the doctor’s office and an emergency department. It doesn’t replace either one, but is an option when someone is not sick enough to visit an emergency department but can’t wait for an appointment with their doctor. As many as 40 per cent of patients who wait long hours in an emergency department could be cared for more appropriately and quickly at the urgent care centre.

On June 29, the UCC opened its doors to the community for public tours, providing a behind-the-scenes look at how it operates, information about when to visit and an opportunity to ask questions. With the capacity to see more patients, more than 60 patients a day are using the new UCC which opened on April 4 of this year, and most patients are on their way home in less than two hours.

"I'm delighted with the addition of a sixth destination for people here in West Hamilton and our region who are seeking urgent care," said Ted McMeekin, MPP for Ancaster-Dundas-Flamborough-Westdale. "Based on the experience of the east Hamilton Urgent Care Centre, I know this facility will be a wonderful addition to the community."

The staff and physicians of the Main Street West Urgent Care Centre provide a new kind of care in this facility. They planned and collaborated together to develop a patient-centred approach that is already getting positive reviews from patients.

“Many patients have provided positive feedback and said they’ll be recommending the UCC to their friends and family,” said Karen Joyce, UCC nurse.

“We are very proud of the success of the UCC,” said Brenda Flaherty, Executive Vice President, Clinical Operations at Hamilton Health Sciences. “Our staff is committed to providing fast and effective patient-centred care in an attractive and comfortable environment.”

Features of the Main Street West Urgent Care Centre:

•Cares for people of all ages who have non-life-threatening illnesses or injuries. For example: cuts or wounds that may require stitches; sprains, strains or deep bruises; ear infections; urinary tract infections; coughs, congestions, sore throats, fevers; insect bites, rashes, scrapes; simple broken bones.

•Equipped to perform X-rays, ultrasounds and blood tests for quicker results.
•No appointment is needed – it’s a walk-in service.
•Service is timely – most patients are treated and on their way in less than two hours.
•located at 690 Main Street West, open every day from 8 a.m. to 10 p.m.
•Parking is available at a flat rate of $5.