Hamilton Health Sciences
Patient and Family Values

The Mutual Respect booklet was developed to help patients and families work with the health care team for the best patient experience.

Respecting each other is important when we experience challenges. Being in the hospital can be frustrating and stressful. We would like to hear and discuss any concerns you may have. Together we can find a way to resolve them.

This booklet includes:

  • information about how you and your family can work with the health care team to create a supportive environment
  • suggestions about what to do and who to talk to if you have a concern
  • contact information for our Patient Relations Office, Release of Information office and Privacy office.

Please click below to view a copy of the booklet, or print your own as a reference.
The yellow crest on the right side is a version designed specifically for the McMaster Children's Hospital.

The Mutual Respect booklet will soon be available in most clinical areas, please ask your health care provider.






Hamilton Health Sciences • Hamilton, Ontario • 905.521.2100

Disclaimer: Hamilton Health Sciences (HHS) offers Google Translate to better facilitate access for our community. However, HHS makes no claims regarding the accuracy of translations. Any and all health information should be verified by a health care professional.