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Hamilton Health Sciences, St. Peter's Hospital receive unconditional three-year accreditations

For Immediate Release
February 10, 2009
Hamilton Health Sciences, St. Peter's Hospital receive unconditional three-year accreditations
(HAMILTON) -- Accreditation Canada has awarded Hamilton Health Sciences (HHS) a full, three-year accreditation without condition (which means without any need for further review.) This endorsement follows a survey visit and a detailed review by a team of seasoned health professionals from other Canadian health regions. A week and a half ago, the newest member of the HHS family, St. Peter's Hospital, also received an unconditional, three-year accreditation.
"Accreditation gives us an opportunity to find out how we compare to national standards of excellence on quality and patient safety," said Brenda Flaherty, Executive Vice President, Clinical Operations, Hamilton Health Sciences. "This result is very encouraging. We met 98 per cent of Accreditation Canada's criteria and all of its Required Organizational Practices related to patient safety. Most importantly, we learned about areas where can improve even more."
"The staff, physicians, volunteers and the community of both Hamilton Health Sciences and St. Peter’s Hospital have earned the right to be very proud," said Wendy Nicklin, President and CEO, Accreditation Canada. "Both organizations have achieved accreditation, which is an indication of their success toward safe, quality care and demonstrates their flexibility in embracing, Qmentum, a new approach to the accreditation process."
Qmentum involves conducting organization-wide staff questionnaires, collecting specific indicator data, and undergoing an on-site survey. This new format allows more staff to be more directly involved in accreditation than in the past. At HHS, for example, more than 4,000 staff members completed the Patient Safety Culture Survey and more than 1,600 staff responded to program-specific Self Assessment Questionnaires.
Accreditation Canada singled out three leading practices at Hamilton Health Sciences and recognized their innovation and creativity:
• The use of the Glitterbug cleaning process for infection prevention and control - Glitterbug is a special product that is applied to high touch surfaces prior to cleaning. After cleaning, the staff uses a UV light to check the consistency and thoroughness of their work.
• Customer Support Services’ Supporting Patient Care training and development program - CSS has developed a comprehensive staff training program that is complemented by a unique educational program offered to area high school students.
• The Patient Liaison role in surgical care - Specialized nurses at Hamilton General liaise with the patient's family, the surgeon and the operative team to provide the family with information and support during operations.
Overall, both Hamilton Health Sciences and St. Peter’s Hospital received many positive comments from the Accreditation Canada surveyors. For example, St. Peter's former Board of Directors and staff were acknowledged for:
• the very strong communication structures that exist both externally and internally enabling constant information sharing
• a strong focus on partnerships and inclusion of major stakeholders which has resulted in strong processes for planning and addressing community needs
• a 118 year record of experiencing a financial surplus position
• and, establishing St. Peter’s as a learning organization -- best practice information and research findings are explored, considered and implemented at all levels of the organization.
"I would like to acknowledge the Accreditation Teams at both St. Peter's Hospital and Hamilton Health Sciences for their great leadership and dedication, and for working so hard to ensure that our accreditations were successful," said Donna Cripps, President of St. Peter's Hospital. "All of the knowledge and information that we gathered through this process will help to guide and position us well for years to come."
For more information contact:
Lillian Badzioch
Public Relations and Communications
Hamilton Health Sciences
Phone: (905) 777-3837, ext. 12372
Hamilton Health Sciences • Hamilton, Ontario • 905.521.2100

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